Frequently Asked Questions

The phone numbers and home collection numbers for center/lab are mentioned on the center details page. To find out the same, you need to enter the name in the search bar and once land on the details page, you will see the columns titled ‘Phone Number’ and ‘Home Collection Number.’

1. Log on to website and in the SEARCH bar on top, enter the center name. in this case, we will enter PREET VIHAR.
   
   
2. Once you select the same, you will be re-directed to the center details page wherein under the column titled ‘Lab Timings’, you should see the desired information.
   
   

There could be an instance wherein you might have changed you mobile number which was given at the time of registration and have currently signed up on the LPL website with a different mobile number and want the previous reports to show under this. Not to worry, we will help you in getting the same if you follow the instructions given below.

1. The first and the most important pre-requisite for this is that you must have all the previous lab numbers/password with you to be able to link them to your new number.
2. You now need to login to www.lalpathlabs.com with new mobile number and password to be able to access ‘My Reports’ section.
3. Once you have successfully logged in, and see the page with all the reports, scroll to the end of the page where you will see the ‘Missing Reports? Click here to link’ text. Click on the same to proceed.
   
   
4. On the next page, you will be required to enter the lab number and the corresponding password to let our system search this particular record for you.
   
   
5. Once the record has been found, you will see two options namely: to LINK the report or to CANCEL and go back to the report listing page.
   
   
6. If you click on LINK, the above record will be added to your account and you will be re-directed to the report listing page. Points 4,5 need to repeated each time to add all the previous lab numbers one-by-one.

You can find labs and centres using this link - https://www.lalpathlabs.com/lab/visit/

Please follow the steps below to find information related to any LPL lab/center.

1. You need to log onto www.lalpathlabs.com and click on ‘Find a Lab’ tab on the website home page
   
   
2. In this case, let’s say that you wanted to locate a lab in Gurgaon. Hence, you chose the option ‘Pan India Network’ and were re-directed to the below page.
   
   
3. In the next step you need to select ‘Delhi NCR’ from the states dropdown and ‘Gurgaon’ from the city dropdown and then click on ‘Submit’.
   
   
4. Once the above steps have been done, system shows all the lab/centres in the Gurgaon city of Delhi NCR region. On this page, you can filter down on the basis of
   (i) Lab
   (ii) Coll.ection Centre
   (iii) Labs with Radiology facility
   
   
   
5. Let’s say we are looking at a lab with radiology facility and once these filters are chosen, only those options are shown which fulfill this criterion.
   
   
6. You now need to click on the lab name to get to the lab details page. We chose sector 14 as the lab for which details are sought.
   
   
7. On this page, you can not only see the details pertaining to that particular lab but also
   (i) See the lab photos
   (ii) See the complete list of pathology tests offered
   (iii) See the complete list of radiology tests offered
   (iv) Write a review
   (v) Seek directions from the lab to desired destination
   (vi) See centres nearby